You can return any new and unopened item within 30-days from the date of delivery for a full refund to your original payment method. Please note that you are responsible for return shipping, and expedited shipping costs are non-refundable.

Refunds will be processed within 10 business days of the returned item being received at our warehouse. To qualify, products must be unopened and in their original condition, with all safety seals or packaging intact. Items that do not meet these criteria will be returned to you.

Products that are not eligible for return or refund once shipped: Lid & Lash Cleanser, Moisturizing Eye Cream, and Restorative Eye Balm.

To begin a return, please use our Return Portal.

We want you to feel confident trying Blinkjoy products. That’s why we offer a 30-day return window from the date of delivery for most items—excluding skincare or cosmetic products.

Used or opened products may be returned for:

• A full refund as Blinkjoy Store Credit (never expires), or
• A refund to your original payment method, minus a $20 processing fee

For sanitary reasons, we never restock used or opened products—in most cases, we'll ask you to donate or recycle it instead. Please note, expedited shipping costs are not eligible for refund.

To begin a return request, please use our Return Portal.

Blinkjoy Systems are eligible for return under the same 30-day window and condition requirements as individual products outlined above. Non-returnable products included in Systems (Lid & Lash Cleanser, Moisturizing Eye Cream, Restorative Eye Balm) cannot be returned or refunded once shipped.

Partial returns of Systems are processed at each item's proportional bundle price (the discounted price reflecting the System's bundle discount). Refund options follow the same rules as individual products: full Blinkjoy Store Credit, or a refund to your original payment method minus a $20 processing fee.

If a System isn't the right fit, reach out before starting a return — we can often help you find a configuration that works better.

To begin a return request, please use our Return Portal.

All Blinkjoy devices and masks are backed by a 1-year warranty covering manufacturing defects. This includes, but is not limited to:

• Fabric or stitching defects (e.g., torn seams, detached straps, or padding that arrives misshapen or deteriorates prematurely)
  
• Functional issues (e.g., device no longer holds a charge, won't power on, or faulty buttons that stop working under normal use)

If a defect is confirmed, we will attempt to repair the item or send you a replacement at no additional cost. Please note that normal wear and tear, accidental damage, and issues caused by misuse or improper care are not covered under warranty.

We may request the item be returned for inspection. Warranty resolutions typically take up to 10 business days from the date we receive your item at our warehouse.

To open a warranty claim, please use our Warranty Portal.