Are your products FSA/HSA eligible?
Yes some of our products are eligible for FSA/HSA payments. Products that are eligible will have an option under the Payment section at checkout titled Flex | Pay with HSA/FSA. For more information about Flex payments you can visit their website at https://www.withflex.com/shop
Are your products considered medical devices?
While we regularly consult with Optometrists and Ophthalmologists to ensure safety and efficacy, our products are not considered medical devices and have not been evaluated by the US FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition.
How long does it take to receive my order?
Orders typically ship within 1–3 business days. Once your order is on the way, you’ll receive tracking information so you can follow its delivery.
If your package is delayed or appears lost, please contact us and we’ll be happy to help. Delivery issues that occur after shipment may ultimately need to be resolved with the carrier.
Please double-check your shipping address before placing your order, as orders sent to an incorrect address cannot be reshipped or refunded.
Do you ship internationally?
At this time we only ship in the United States.
What is your refund policy?
Please visit our refund policy page for details.
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